SPECIAL ORDER: Bjd_beauty
This is a PREMADE item and ready to ship. Please read the information below to assist you through the ordering process.
This listing is for the wig we discussed
Frappzilla Fibre MNF Ponytail in chestnut
Please be sure to double check our measurement chart to confirm fit before purchasing.
All sales are final. We cannot offer refunds, cancellations, or exchanges, unless an order is submitted without all the necessary information for processing; so please do keep that in mind when ordering. Some styles are only available in specific sizes to avoid any unnecessary delays.
--- GENERAL INFORMATION ---
Our wigs are made of hand dyed fibre, which is attached with the utmost care; but due to their handmade nature, there may be slight flaws and imperfections. Please do keep this in mind when ordering. If you are looking for perfection, our wigs may not be for you!
Please be sure to carefully measure your doll’s head to ensure the best possible fit. Our wigs are made with a hard cap that has little to no give, and we cannot be held responsible should your wig not fit properly.
Soy is a lovely hypoallergenic plant fibre, suitable for those with animal allergies.
Our soy is carefully processed to be suitable for doll wigs, using all vegan products! When styling our wigs, water and human hair products should be avoided; but they can be styled with heat tools!
While we do take extra precautions to be sure that all excess colour has been removed from the fibre before the wigs are made, extra caution should be taken with dark colours to avoid any staining, as with all doll wigs. We cannot be held responsible for any colour transfer that may occur.
Please note that our wigs are for display purposes, they are not toys.
Upon arrival, you will need to brush your wig thoroughly to loosen the fibres, as they do get compressed during transit, we recommend using a fine tooth metal comb for this. It may take a few days for the soy to bounce back to its expected level of fluff, so please don’t despair! A good brushing will help it return to normal!
Please do keep in mind that we do not ship every day. During an order period we may only ship a few times, or depending on our current workload, shipments may actually be held until the end of the order period.
All orders are shipped uninsured without tracking by default, but you may choose to purchase tracking for an additional fee. We cannot be held responsible for lost packages sent without tracking, please do consider purchasing tracking at additional cost if you are concerned.
In most cases shipping takes between 5-14 depending on where you are located, but occasionally it does take longer. Please note that when ordering during the holiday seasons, shipping times can be much longer than usual.
Please be sure to double check your postal address at checkout, as that is where we will be shipping your order.
All sales are final. We do not accept returns, exchanges, or cancellations under most circumstances; but please do contact us if there is a problem with your order, we’re happy to help if your item is somehow defective.
The studio is a smoke free environment, but it should be noted that it is home to two fluffy bunnies, and we do work with alpaca on occasion.
Please be sure to check out our full list of policies, which can be found here.
If you have any questions or concerns that we have not addressed, please feel free to contact us at customerservice[at]frappzillastudio[dot]net