19/07/2019
ORDERS ARE OPEN PLEASE SCROLL DOWN TO RESERVE!
The new preorder will open tomorrow! It is very very important that you read the information below. Opening time is estimated to be 10AM GMT. Once slots are gone, they are gone. You will not be able to order a custom wig before the next pre-order period.
We will have a maximum of 25 wig slots available. You will need to order one slot per wig but can order as many as you would like.
- You will need to purchase the reservation listing. Once you have secured your slot, please contact us to discuss what you'd like. We will then set you up your own personal listing. Any orders placed without the reservation before hand is likely to be cancelled. We are sorry to add this extra step but it will make our lives much easier in limiting the amount of orders that we take per preorder period.
While we anticipate that orders will be complete before the end of August, please do not order with us if you are not patient. Sometimes there are delays and they are unavoidable. There are only two of us working on frappzilla and we are only human.
You will be able to check all progress on our status check page
While on of us focuses on pre-order wigs, the other will be working on pre-made wigs. Do not be alarmed if you see us posting wigs for sale before your order is completed. They are being made by different people c:
We are opening the order for August on the 19th July so that we can order materials, prepare caps and dye but official production will start around August 1st.
We look forward to working with you ! Please message us with any questions that you may have!
August Reservation
$1.00
Welcome to the August reservation! We have very limited slots this month. (25 total) We anticipate wigs to be finished End August but if you are not a patient person then we aren't the shop for you! In order to secure your order you must purchase this listing. From there we will discuss your order and set you up a private listing for your wigs. You will have 24 hours to pay for your slot before it becomes available again. Reservation fees are non refundable. You can select $0.00 combined shipping for this reservation. You will select your shipping method when you purchase your custom listing. Please read all of our terms and conditions. By ordering with us you are agreeing to our terms. NO CANCELLATIONS, EXCHANGES OR REFUNDS unless there is a problem on our part. ---------- Please be sure to double check our measurement chart to confirm fit before purchasing. All sales are final. We cannot offer refunds, cancellations, or exchanges, unless an order is submitted without all the necessary information for processing; so please do keep that in mind when ordering. Some styles are only available in specific sizes to avoid any unnecessary delays. As a guideline for the Minifee/MSD sizes, our sizing work as follows; Unoa/Minifee XS = Mir, Halloween (Approximately 6.5") Minifee S = Celine, Mio, Sia (Approximately 6.8") Minifee M = Chloe, Rheia, NF Family, Risse (Approximately 7") Minifee L = Rin, Luka (Approximately 7.2") Orders placed during this preorder are expected to ship within approximately 4-6 weeks, but that may vary slightly depending on order volume. Please note that orders are not necessarily made in the order they are received. Due to fluctuations in available supplies, we may work out of order to get through orders as quickly as possible. To try and streamline the entire process we have a new accessible spreadsheet documenting the order status's which will be updated daily. SD size short cuts will now be made longer in the back in order to accomodate SWITCH, and other exceptionally tall heads, as in previous years they did not always have enough length to fit properly. Where applicable, braids will be sent DETACHED so that you can position them according to your personal preference. Please note that our wigs are now made much thicker than they have been in previous years. If you prefer them much thinner, please be sure to specify this in your order notes. --- GENERAL INFORMATION --- Our wigs are made of hand dyed fibre, which is attached with the utmost care; but due to their handmade nature, there may be slight flaws and imperfections. Please do keep this in mind when ordering. If you are looking for perfection, our wigs may not be for you! Please be sure to carefully measure your doll’s head to ensure the best possible fit. Our wigs are made with a hard cap that has little to no give, and we cannot be held responsible should your wig not fit properly. Soy is a lovely hypoallergenic plant fibre, suitable for those with animal allergies. Our soy is carefully processed to be suitable for doll wigs, using all vegan products! When styling our wigs, water and human hair products should be avoided; but they can be styled with heat tools! While we do take extra precautions to be sure that all excess colour has been removed from the fibre before the wigs are made, extra caution should be taken with dark colours to avoid any staining, as with all doll wigs. We cannot be held responsible for any colour transfer that may occur. Please note that our wigs are for display purposes, they are not toys. Upon arrival, you will need to brush your wig thoroughly to loosen the fibres, as they do get compressed during transit, we recommend using a fine tooth metal comb for this. It may take a few days for the soy to bounce back to its expected level of fluff, so please don’t despair! A good brushing will help it return to normal! Please do keep in mind that we do not ship every day. During an order period we may only ship a few times, or depending on our current workload, shipments may actually be held until the end of the order period. All orders are shipped uninsured without tracking by default, but you may choose to purchase tracking for an additional fee. We cannot be held responsible for lost packages sent without tracking, please do consider purchasing tracking at additional cost if you are concerned. In most cases shipping takes between 5-14 depending on where you are located, but occasionally it does take longer. Please note that when ordering during the holiday seasons, shipping times can be much longer than usual. Please be sure to double check your postal address at checkout, as that is where we will be shipping your order. All sales are final. We do not accept returns, exchanges, or cancellations under most circumstances; but please do contact us if there is a problem with your order, we’re happy to help if your item is somehow defective. The studio is a smoke free environment, but it should be noted that it is home to two fluffy bunnies, and we do work with alpaca on occasion. Please be sure to check out our full list of policies, which can be found here. If you have any questions or concerns that we have not addressed, please feel free to contact us at customerservice[at]frappzillastudio[dot]net |
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To apologise for the extended wait times, all customers who
purchased during the last preorder and those contacted will be entered into a free draw to win a $100 gift card to our store. We're so sorry that our move caused many unexpected delays and want to make it up to you for all the patience and kindness you have showed us. The winner will be announced next week! Thank you all so much for your continued support We are confident that the wigs will have all been worth the wait 
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A few alpaca pre-mades will be available once all current
orders have been dispatched |
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We have devised a new way for you to check the status of your order. You can now get an instant status check (updated at the end of every working day) by visiting this page.
This will start being updated for the next preorder once we open towards the end of next week. |
To cut down on wait times and to give ourselves some room to make some pre-made wigs, we are now moving to a slot based system. 25 slots (1 wig per slot) will be released around the 20th-21st of July. We will notify you of the date once we know for certain when this will be.
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EX16 9HJ - DEVON