02/11/2019
Hello everyone.
Its been quite some time since we updated the site.
This year has been incredibly tiring and testing for us and so we have decided that we need to take a break from commissions for the forseeable future. Through moving countries and finding our feet again, losing family members and trying to sort out visas, its been a difficult year and something had to "give" and that something was social media. We've still been working behind the scenes and getting through our orders but we haven't been publically posting much in recent months.
Since we know that many people have been waiting for us to reopen, we will have one final preorder for winter 2019 but this will be our last one for at least a good while.
We are not sure if/when we will open custom orders again but we will be offering some very unique one of a kind wigs going forward instead. This gives us some time to restore our creativity and recharge. Doing commissions all the time can be very stressful and its very easy to burn out, especially when real life is incredibly chaotic too.
We will be offering a few wig slots down below but please contact us with any questions before ordering.
We're really sorry for any inconvenience this may cause and we hope to return to social media again soon.
Winter Reservation
$1.00
Sold out Welcome to the Winter reservation! We have very limited slots this month. (25 total) We anticipate wigs to be finished End 2019 but if you are not a patient person then we aren't the shop for you as with the holidays fast approaching we may creep into January 2020 as well. In order to secure your order you must purchase this listing. From there we will discuss your order and set you up a private listing for your wigs. You will have 24 hours to pay for your slot before it becomes available again. Reservation fees are non refundable. You can select $0.00 combined shipping for this reservation. You will select your shipping method when you purchase your custom listing. Please read all of our terms and conditions. By ordering with us you are agreeing to our terms. NO CANCELLATIONS, EXCHANGES OR REFUNDS unless there is a problem on our part. ---------- Please be sure to double check our measurement chart to confirm fit before purchasing. All sales are final. We cannot offer refunds, cancellations, or exchanges, unless an order is submitted without all the necessary information for processing; so please do keep that in mind when ordering. Some styles are only available in specific sizes to avoid any unnecessary delays. As a guideline for the Minifee/MSD sizes, our sizing work as follows; Unoa/Minifee XS = Mir, Halloween (Approximately 6.5") Minifee S = Celine, Mio, Sia (Approximately 6.8") Minifee M = Chloe, Rheia, NF Family, Risse (Approximately 7") Minifee L = Rin, Luka (Approximately 7.2") Orders placed during this preorder are expected to ship within approximately 4-6 weeks, but that may vary slightly depending on order volume. Please note that orders are not necessarily made in the order they are received. Due to fluctuations in available supplies, we may work out of order to get through orders as quickly as possible. To try and streamline the entire process we have a new accessible spreadsheet documenting the order status's which will be updated daily. SD size short cuts will now be made longer in the back in order to accomodate SWITCH, and other exceptionally tall heads, as in previous years they did not always have enough length to fit properly. Where applicable, braids will be sent DETACHED so that you can position them according to your personal preference. Please note that our wigs are now made much thicker than they have been in previous years. If you prefer them much thinner, please be sure to specify this in your order notes. --- GENERAL INFORMATION --- Our wigs are made of hand dyed fibre, which is attached with the utmost care; but due to their handmade nature, there may be slight flaws and imperfections. Please do keep this in mind when ordering. If you are looking for perfection, our wigs may not be for you! Please be sure to carefully measure your doll’s head to ensure the best possible fit. Our wigs are made with a hard cap that has little to no give, and we cannot be held responsible should your wig not fit properly. Soy is a lovely hypoallergenic plant fibre, suitable for those with animal allergies. Our soy is carefully processed to be suitable for doll wigs, using all vegan products! When styling our wigs, water and human hair products should be avoided; but they can be styled with heat tools! While we do take extra precautions to be sure that all excess colour has been removed from the fibre before the wigs are made, extra caution should be taken with dark colours to avoid any staining, as with all doll wigs. We cannot be held responsible for any colour transfer that may occur. Please note that our wigs are for display purposes, they are not toys. Upon arrival, you will need to brush your wig thoroughly to loosen the fibres, as they do get compressed during transit, we recommend using a fine tooth metal comb for this. It may take a few days for the soy to bounce back to its expected level of fluff, so please don’t despair! A good brushing will help it return to normal! Please do keep in mind that we do not ship every day. During an order period we may only ship a few times, or depending on our current workload, shipments may actually be held until the end of the order period. All orders are shipped uninsured without tracking by default, but you may choose to purchase tracking for an additional fee. We cannot be held responsible for lost packages sent without tracking, please do consider purchasing tracking at additional cost if you are concerned. In most cases shipping takes between 5-14 depending on where you are located, but occasionally it does take longer. Please note that when ordering during the holiday seasons, shipping times can be much longer than usual. Please be sure to double check your postal address at checkout, as that is where we will be shipping your order. All sales are final. We do not accept returns, exchanges, or cancellations under most circumstances; but please do contact us if there is a problem with your order, we’re happy to help if your item is somehow defective. The studio is a smoke free environment, but it should be noted that it is home to two fluffy bunnies, and we do work with alpaca on occasion. Please be sure to check out our full list of policies, which can be found here. If you have any questions or concerns that we have not addressed, please feel free to contact us at customerservice[at]frappzillastudio[dot]net |
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We have devised a new way for you to check the status of your order. You can now get an instant status check (updated at the end of every working day) by visiting this page.
This will start being updated for the next preorder once we open towards the end of next week. |
To cut down on wait times and to give ourselves some room to make some pre-made wigs, we are now moving to a slot based system. 25 slots (1 wig per slot) will be released around the 2nd November. Since we need some time to recharge and take a break from commissions, this will be our last preorder for quite some time as we focus on some premade designs for our winter event and potentially into 2020 as well.
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We've been working on a whole bunch of pre-made wigs that will be for sale early November. Please check back for more information and availability!
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EX16 9HJ - DEVON